The constantly evolving technological landscape has fostered the advancement of all organizational aspects, especially human resources (HR). Functioning as an innovative game-changer, the technological revolution is re-shaping people management and transforming conventional HR policies and practices.
While many organizational departments prioritised digital solutions for business processes, the Covid-19 pandemic pushed the HR industry to rethink its operations. This enabled the prioritization of digital tools such as management software, cloud computing, artificial intelligence (AI), and machine learning (ML) in the realm of HR.
What is HR technology?
HR technology refers to digital tools that eliminate manual effort and automate HR processes in organisations. It is designed to apply and integrate the following HR processes for increased efficiency:
- Talent acquisition
- Process management, including recruitment, employee payroll, and compensation
- Communication and collaboration
- Workforce analytics and data management
- Performance management and employee feedback and recognition
- Administration and project management
- Compliance and monitoring
How Augmented technology can transform HR Management
Currently, HR practices employ available technological resources to improve operations. But disparities in communication and engagement can affect an employee’s workplace outlook and productivity.
Leveraging augmented technology, including AI, ML, and augmented reality/virtual reality (AR/VR), can help bridge the overlooked gaps in communication, interpersonal interactions, employee engagement, and workplace inclusivity in an innovative manner. This can enhance the workplace for new recruits and employees and add tremendous value to their experience at work.
Let us explore some ways in which augmented technology can improve people management:
Talent acquisition and recruitment
For any organization, finding suitable talent and getting them to apply for the job remains an uphill challenge. Augmented HR technology can considerably improve talent acquisition and help organizations hire the right kind of talent. Whereas, AR/VR based tools can virtually provide prospective candidates a glimpse into the work culture through virtual tours of the organization.
Organizations with a poor, inefficient, or monotonous onboarding process tend to lose the interest and confidence of new candidates. Based on a 2018 study, about 30% of employees leave their job within the first 90 days of onboarding.
Gamification of the onboarding process through immersive AR/VR technology can improve onboarding and make it an engaging, interactive process. Furthermore, it can enable remote induction training, allowing candidates to get onboarded at their own convenience.
Training and development
Research shows that VR can help reduce training time by 40% and enhance employee performance by 70% in comparison to conventional training methods. Taking employee engagement to the next level, AR/VR and AI/ML applications can simulate workplace scenarios and revolutionize training and development.
Performance management helps align an organization’s goals with an employee’s competency and capabilities. Through behavioral analytics and customized training scenarios, augmented technology can play an important role in understanding an employees’ sentiments, predicting their compatibility with a project, and identifying areas of improvement.
The future of HR Management
Augmented technology offers great potential to transform HR management. The future through the lens of augmented HR technology promises not just improved productivity, efficiency, communication, and collaboration but engaged and stimulated employees running the show. Accordingly, the upcoming HR tech revolution is set to bring massive changes at not just the employee and organisational level but the global scale.
Views expressed above are the author’s own.
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