Sat. Dec 3rd, 2022

A technology failure on the MBTA’s paratransit service, The RIDE, stranded its disabled users, who were told to seek other forms of transportation.

“The MBTA’s paratransit service, the RIDE, is experiencing a communications and technology outage that has severely impacted the RIDE’s ability to schedule and dispatch vehicles,” MBTA spokesperson Lisa Battiston said in a Friday morning statement.

“If you have scheduled a trip for today, Friday, Nov. 11, please consider alternative transportation. If you are having a medical emergency, please call 911.”

The RIDE provides door-to-door, shared-ride public transportation to people who can’t use the subway, bus or trolley all or some of the time, due to temporary or permanent disability, making Friday’s service outage particularly inconvenient.

Battiston said the service outage affected The RIDE access center, or TRAC. Customers were advised to call the MBTA’s customer support center at 617-222-3200 for assistance.

“The MBTA is working to resolve this problem and we ask for patience as we address this critical situation,” Battiston said.



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